Job Description

Work Location Type:  Onsite

Req Number 322794

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit

  Compensation

The anticipated base pay compensation range for this position is $59,100.00 to $73,900.00 .

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Position Details

The Senior Audio Visual Operations Technician is responsible for ensuring the reliable delivery of audio visual solutions and services for our Lake Forest and Mart locations. This role provides event production and support, key input on engineering design and planning, and critical end-user feedback on business needs. As such, communication skills are as essential as technical acumen.

You Will

• Leads frontline AV support for visitors, team members, and Grainger leadership in our Lake Forest and Mart locations for a wide variety of events, meetings, and broadcasts
• Function as a trusted advisor on best practices, available services, and recommended solutions to meet various business needs
• Lead continual improvement efforts for Audio Visual Operations and provide weekly reports and analysis
• Maintain and operate technology including digital signage, videoconference systems, display and projectors, amplifiers and DSPs, control systems
• Work with Audio Visual Engineering, vendors, and other departments to document, diagnose, and resolve technical issues
• Assist in Audio Visual project work and oversee upgrades and changes to AV technology in Lake Forest and the Mart
• Responsible for audio visual, technical, and administrative support for response-related AV functions.
• Provide meeting support to the Incident Manager (IM), Deputy Incident Manager(s) (DIM), Chief of Staff (CofS), and other Operations Chief response activities, as needed.
• Timely review of e-mails requesting support related to day-to-day, and EOC operations.
• Monitor the events scheduled on the daily staff rhythm and EOC operations calendar.
• Setup and prep conference rooms (actual/virtual) ahead of meetings.
• Moderate audio bridge lines in support of Conference Calls.
• Coordinate scheduling and support Envision video conferencing, audio, and web conferencing applications (Web Ex, ZOOM and MS Teams).
• Conduct monthly AV systems checks and document issues with recommended solutions.
• Performs basic copier/printer maintenance.
• Work encompasses shift assignments to support 24/7/365 operations.
•  

You Have

• High School Diploma/GED or equivalent experience Required
• Associate's Degree Preferred
• 3+ years Work experience). Required
• 1+ years Proven experience in vendor coordination and management Required
• 1+ years Strong communication and interpersonal skills to support team members at all levels of Grainger Required
• 1+ years Experience in video production, including producing, recording, and editing video for projects and events Required
• None
• Experience with project management and support, including managing AV team projects and coordinating with other departments
• Experience supporting executive or board level meetings and events
• Microsoft Teams
• Cisco Video
• Appspace and Brightsign Digital Signage
• AV Integration Best Practices and Equipment e.g. DSPs, Signal Processors, Codecs, etc
• Certified Technology Specialist (CTS) Preferred

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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