Job Description

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

POSITION OVERVIEW

The Recreation Attendant will be tasked with working in two areas involving Pool/Waterpark & Beach Operations.

Pool Operations

Your tasks in this position will include setting up pool seating and umbrellas, removing trash and other items from the pool area including picking up towels, and stocking and handing out fresh towels. Direct people in a courteous manner and have them follow your direction when working the water slides, having safety always on the mind. Customer service skills are important in this role as you will be dealing with guests’ needs and/or inquiries. Guests will have the option to rent cabanas which the pool attendants are responsible for attending, providing a clean, safe environment for the guests' pool day. 

Beach Operations

You will be working one of the beach operations offering chairs, umbrellas, and towels to our guests. Greet and check-in guests in a pleasant and professional manner, escort them to their preferred area, and provide them with clean towels. You maintain and upkeep the cleanliness of the beach, enforce safety rules, and regularly check that equipment is functioning properly. Additional responsibilities include answering guest questions, providing solutions to their problems, and ensuring they are completely satisfied with your services. Other duties include taking down and storing beach equipment and keeping a safe environment while following company policies at all times.

As we continue to open the resort’s recreation amenities there will be opportunities as the department will continue to be expanded; not limited to additional pool and beach operations and recreational activities and events.

RATE OF PAY  $20.00 plus the opportunity to make tips

ESSENTIAL FUNCTIONS (not limited to, also some duties relevant in future)

• Monitors the day-to-day operations of the Resort Pool Complex and beach operations/services.
• Oversees the cabana rental programs.
• Manage all guest issues as they pertain to the pool areas, equipment or pool malfunctions are reported into respective departments to ensure timely repairs.
• Comfortable being tasked to work on the waterslides.
• Reports any deficiencies to superiors.
• Monitors inventory of cabana supplies (purchasing and receiving dept.) and place orders accordingly to avoid supplies running out.
• Assists with monitoring inventory of pool towels, pool lounge chairs and pool umbrellas.
• Assists with monitoring inventory of beach towels, beach lounge chairs and beach umbrellas.
• Keep all areas neat, clean and in good repair at all times including work vehicles.
• Enforces safety and operating procedures and provides for maintenance needs in compliance with health and safety standards.
• Provides great public relations and is knowledgeable of resort happenings; all to be of better service to our guests and owners.
• Directly involved with hurricane preparedness and other extreme weather conditions monitored daily.
• Assists in the development, recommendation and implementation of goals, objectives, policies, procedures and work standards for the resort.
• Attend company meetings whenever necessary.
• Assist and advise where needed with all recreational needs throughout the department that includes the pool, beach, daily activities, special events and group events.

POSITION REQUIREMENTS

Education: High school diploma or equivalent

Experience: Background with working at a hotel/resort or related is preferred

Required: Must have a valid driver’s license, motor vehicle background check will be completed

SKILLS AND ABILITIES

• Fluent in English language, must be able to convey information and ideas clearly.
• This position holds multiple job functions at once, a great multitasker.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Teamwork is essential and critical in this role.

WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS

Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time. Must be able to lift up to 40 pounds. 

Must be able to work in a fast-paced environment.

Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.

HOURS REQUIRED  40 hours per week, flexible schedule, will be required to work weekends and/or holidays. 

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

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