Live Chat Support Agent Job at appraisals phoenix & estates llc, New York, NY

RWRqYjIyaW1PdDBhUWE1RW9GQlNXR2tYQXc9PQ==
  • appraisals phoenix & estates llc
  • New York, NY

Job Description

Title: Live Chat Support Agent

Experience Range: 0 - 0 Years

Compensation: 0 - 0 /

Employment Type: Full-time

Minimum Education: Bachelors

Domain Experience: Customer Support, Live Chat Support

Roles and Responsibilities:

- Respond to incoming customer inquiries via live chat in a timely and professional manner

- Assist with product/service questions, order tracking, account issues, and basic troubleshooting

- Provide accurate, clear, and concise information to customers

- Escalate complex or unresolved issues to the appropriate departments

- Document customer interactions and feedback accurately in internal systems

- Meet performance metrics such as response time, customer satisfaction, and chat handling volume

- Maintain up-to-date knowledge of products, services, and company policies

Other Skills: Written communication, Grammar, Spelling, Chat platforms, CRMs, Typing speed, Customer support, Issue resolution, Order tracking

Key Notes: The role requires excellent written communication skills, experience or comfort with chat platforms and CRMs, and the ability to multitask in a remote environment. Typing speed and prior customer support experience are advantageous but not mandatory. Flexible shift availability with day and night options is important.

Job Tags

Full time, Remote work, Flexible hours, Night shift,

Similar Jobs

Contech Engineered Solutions LLC

CAD Technician, Structural Steel Job at Contech Engineered Solutions LLC

 ...collaborative work environment where teamwork is at the forefront. As a Structural Steel Designer, you will play a vital role in providing design and...  ...Drafting: Utilize custom programs to independently create detailed drawings and, when necessary, bills of material for the... 

Ginas Tech Jobs

NICE Contact Center Configuration Specialist - Work From Home Job at Ginas Tech Jobs

 ...NICE Contact Center Configuration Specialist Work From Home We are seeking a NICE Contact Center Configuration Specialist to maintain...  ...for our client support teams. This position is 100% Remote. NICE Contact Center Configuration Specialist Responsibilities... 

Two95 International Inc.

Hiring PHP Developers Job at Two95 International Inc.

 ...Hiring PHP DEVELOPERS Work Location : Port Klang Junior Php developers : starting salary RM2,800 (fresh graduates bachelor degree) Senior Php developers: salary up to RM5,000 (MAXIMUM) (almost 3-4 years experience) Location : Port Klang Interested candidate... 

AB Staffing Solutions

School Social Worker Job at AB Staffing Solutions

 ...Now Hiring Social Workers in Illinois! At AB Staffing, we specialize in placing healthcare providers in facilities throughout the United States. Our travel assignments range from three (3) months to one year and can be added to another assignment or area, giving you... 

MedicOne Medical Response

EMT - Special Operations Response Team, PRN Job at MedicOne Medical Response

 ...to a Theater of Operation (TOO). RESPONSIBILITIES: The EMT must possess and apply skills necessary to perform the duties of...  ...TEAM DETAILS: All paid time during your deployment including travel time to and from the TOO is Company All policies of both...